Again, on February 4, 2022, we called and given another case number of **, but this time the representative stated that she was releasing the hold on her end, and we would receive the deposit in 2- 3 business days. We spoke to Tamara who assured us that she put another request to escalate our case and again we should receive an email or call in 2 business days. On February 2, 2022, we still didn’t receive the deposit and called again. We received a notice that the documents were “under review by intuit” and “we’ll review within 2 business days”. We uploaded all the documents that they requested. We complied with the request within ½ hour on the January 28th. After numerous other phone calls, on January 28, 2022, we received an email from QBOCare, asking for us to upload the invoices that were already created in Quickbooks supposedly for verification. We were given case #** and told to wait another 2-3 days and someone would reach out via phone call or email.
They are scammers and I will be asking for my money back. Again, very unprofessional and very poorly trained employees. Or other times I hear people speaking and laughing in the background, making it very difficult to hear. I NEVER get a call back from them even when they issue a ticket repair number.Īnother experience is, upon explaining the problem to customer care they hang up on me!!! The calls that are taken by the QuickBooks Intuit representatives often have roosters crowing in the background and pots & pans banging. When I ask them - "Than what am I paying for?", they reply - "Maybe you could call again later." - "Later? Later when? I'm calling on a week day, during business hours, and no one is available, repeatably!!!" Each time they took my phone number and said that a supervisor will call me back.
#Need validation code for quickbooks 2016 verification#
The following happened to me over a dozen times in the past 6+ months, and each time after a long verification process, the representative is unable to help, and they tell you that they can not escalate it to a Level Two customer level support or a supervisor because they have no ability to transfer calls.
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